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What is the DETROIT VS EVERYBODY retail store locations & store hours?
Eastern Market — 7 Days 9AM-5PM. Fairlane — Monday-Saturday 10AM-9PM, Sunday 11AM-6PM Greektown — Monday-Saturday 12PM-8PM, Sunday 12PM-6PM Southfield — Monday-Saturday 10AM-9PM, Sunday 12PM-6PM
How long does it usually take for shipping?
We want you in our clothes as soon as possible! Know that we are working as fast as we can to get you in DVE. All items ship within 2-14 business days. Shipping depends on stock, geographic location and demand of items requested.
Any RESTRICTIONS for shipping?
Please be aware at this time we CANNOT ship to PO Boxes. If an order has a PO Box as a Shipping address, we will have to cancel your order.
How do I resolve issues with shipping?
We are not responsible for lost or stolen packages. If someone has special shipping circumstances, please contact UPS. We do all of our shipping through UPS Ground except for international packages which are handled through USPS. In the case that your shipment is lost or damaged in transit; YOU ARE RESPONSIBLE FOR THE CLAIM.
How long does it take for customer service to respond to emails?
We love hearing from you. All emails will be recognized within 24-48 hours.
How do I go about tracking my order?
After your order has been placed, it will be listed as "Pending" in your account on DETROITVSEVERYBODY.com and Paypal.com. Don't you panic because this means that your order has been received and needs to be confirmed by us. Please allow 2-5 business days to receive your order confirmation. After confirmation, your order status will change from "Pending" to "Complete" in your account on DETROITVSEVERYBODY.com and Paypal.com. Once your order has been successfully completed, you will receive and email from email@example.com within the following 24-48 hours that will include your final tracking information. Visit USPS.com to track your package using the tracking number provided.
What is the return/exchange policy?
Please send all returns to:
Detroit Vs. Everybody
2501 Russell St. Detroit, MI 48207
include a note stating the reason for return/exchange and if you would like a refund or even exchange. Please allow up to 14 days for return/exchange to be processed. DVE reserves the right to grant or deny exchanges depending on the circumstance of each individual situation.
How do I best care for my DETROIT VS EVERYBODY apparel?
We made it with love so treat it with love! We recommend that all DVE products are dry cleaned only.
I do not have a Paypal account. Can I still place orders online?
Of course you can by simply linking your Visa, MasterCard, Discover, or American Express cards to your Paypal account and then use it to purchase your order. You can not link a gift card, prepaid card or a one-time-use card to your Paypal account, though.
Do you offer custom color ways as an option?
Nope, but there is definitely something for everyone. We are constantly releasing new color options specifically with you in mind.
Do you offer any other cities VS. EVERYBODY?
Are the colors online the only colors offered?
What you see, is what you get. All online merchandies is currently in stock and available. But come see us in person because the DVE store may carry additional colors or other merchandise that may not be available online.